Tidio
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
Live chat and chatbots for small business customer service.
Our Take
Tidio provides live chat with AI chatbots for small business websites. The freemium model makes customer service accessible.
Best For
- Small business websites
- Live chat needs
- AI chatbot automation
- E-commerce support
Consider Alternatives If
- Enterprise support
- Complex requirements
- Those with large teams
Rating Breakdown
In-Depth Analysis
Overview
Tidio offers live chat, chatbots, and email integration for customer communication on small business websites.
Ease of Use
Tidio is easy to set up. The widget installs quickly. Chatbot builder is visual.
Key Strengths
- Free tier available
- AI chatbots
- Easy setup
- E-commerce integrations
- Mobile apps
- Good for SMB
Limitations to Consider
- Limited on free
- Smaller than Intercom
- Features require paid
- Scalability concerns
Pricing Analysis
Free for 50 conversations. Starter at $29/month. Growth at $59/month. Plus at $749/month.
Final Thoughts
Tidio is good for small business live chat. Intercom is more powerful. The accessibility is the value.
Top-Rated Alternatives
Explore other highly-rated Customer Support options to find the best fit for your needs.
Popular Integrations
Tidio works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Tidio website or check our individual product pages for the most up-to-date integration information.
About Tidio
Live chat & chatbots
Key Features
Feature Availability
| Feature | Tidio |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Free tier available, Starter from $29/month
Integration & API
- API Supported
- Yes
- API Auth Methods
- API Key
- API Protocols
- REST
- Native Integrations
- ShopifyWordPressWixFacebook Messenger
- Marketplace
- No
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPR
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- No
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- No
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- EU
- Languages
- EnglishSpanishFrenchGermanPortuguese
Pricing & Licensing
- Contract Duration
- MonthlyAnnual
- License Mix
- No
- Trial Days
- 7 days
- Currency
- USDEUR
Support
- Channels
- EmailChatHelp Center
- Hours
- 24/7
- Dedicated Manager
- No
- Training
- Yes