Sprinklr
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
Enterprise unified customer experience management platform.
Our Take
Sprinklr provides unified CXM across social, messaging, marketing, and service. The enterprise platform serves large organizations with complex needs.
Strong Fit
- Enterprise social and CX
- Large organizations
- Unified customer experience
- Complex multi-channel needs
Look Elsewhere If
- Small businesses
- Simple social needs
- Budget-conscious teams
Rating Breakdown
In-Depth Analysis
Overview
Sprinklr is an enterprise unified CXM platform covering social media, marketing, advertising, customer care, and research.
Ease of Use
Sprinklr is enterprise-grade with corresponding complexity. Implementation requires significant investment.
Key Strengths
- Unified platform
- Enterprise scale
- Social listening
- Customer service
- AI features
- Global reach
Limitations to Consider
- Enterprise pricing
- Implementation complexity
- Overkill for SMB
- Learning curve
Pricing Analysis
Enterprise pricing. Contact for quotes. Typically $100,000+ annually.
Final Thoughts
Sprinklr serves enterprise unified CXM. Small businesses should use simpler tools. The platform is comprehensive.
Top-Rated Alternatives
Explore other highly-rated Social Media options to find the best fit for your needs.
Popular Integrations
Sprinklr works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Sprinklr website or check our individual product pages for the most up-to-date integration information.
About Sprinklr
Enterprise social media management
Key Features
Feature Availability
| Feature | Sprinklr |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Contact for pricing
Integration & API
- API Supported
- Yes
- API Auth Methods
- OAuth2
- API Protocols
- REST
- Native Integrations
- SalesforceSAPMicrosoft DynamicsAdobe
- Marketplace
- Yes
- Zapier
- No
Security & Compliance
- Certifications
- SOC 2ISO 27001FedRAMP
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPRCCPAHIPAA
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- Yes
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- Yes
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- USAEUAPAC
- Languages
- EnglishSpanishFrenchGermanJapanese
Pricing & Licensing
- Contract Duration
- Annual
- License Mix
- Yes
- Trial Days
- 30 days
- Currency
- USD
Support
- Channels
- PhoneEmailPortal
- Hours
- 24/7
- Dedicated Manager
- Yes
- Training
- Yes