The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
Medallia is a strong AI-native customer experience platform that offers advanced analytics and personalization features, making it a good choice for businesses aiming to improve customer satisfaction.
Our Take
The platform's SOC 2 and ISO 27001 certifications demonstrate its commitment to security and data protection, while its GDPR compliance allows it to be used by organizations in the EU. The free trial period of 14 days lets potential customers explore the platform's features and decide if it meets their needs.
Where It Fits
- agencies managing 50+ client accounts
- large organizations with complex customer interactions
Where It Falls Short
- Pricing may not be competitive for small businesses
- Lack of white-labeling options
Rating Breakdown
In-Depth Analysis
Overview
Medallia is a powerful AI-native customer experience platform with advanced analytics and personalization features. Its SOC 2 and ISO 27001 certifications show its commitment to security and data protection, while its GDPR compliance makes it suitable for EU organizations. The 14-day free trial allows potential customers to test the platform's features.
Ease of Use
Medallia's platform is user-friendly and integrates well with existing systems, making it a good choice for businesses looking to enhance customer engagement.
Key Strengths
- Advanced AI capabilities for personalization and analytics
- Comprehensive reporting and customizable workflows
- Robust security and compliance certifications
Limitations to Consider
- Pricing may not be competitive for small businesses
- Lack of white-labeling options
Pricing Analysis
Medallia offers pricing plans tailored to different business sizes, including a Starter plan for small businesses and a Professional plan for larger organizations with advanced features like AI-native personalization and predictive analytics.
Final Thoughts
Medallia is a strong AI-native customer experience platform with advanced analytics and personalization features, making it a good choice for businesses aiming to improve customer satisfaction. However, its pricing may not be competitive for small businesses, and the lack of white-labeling options may limit its appeal to some organizations.
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Popular Integrations
Medallia works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Medallia website or check our individual product pages for the most up-to-date integration information.
About Medallia
Medallia is an AI-native customer experience platform that uses AI and machine learning to collect, analyze, and act on customer data to improve experiences and drive business growth.
Key Features
Feature Availability
| Feature | Medallia |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Medallia offers a range of pricing plans, including a Starter plan for small businesses and a Professional plan for larger organizations. The Professional plan includes advanced features such as AI-native personalization, predictive analytics, and real-time insights, and can be customized to meet the specific needs of each organization.
Integration & API
- API Supported
- Yes
- API Auth Methods
- Not specified
- API Protocols
- Webhooks
- Native Integrations
- SalesforceHubSpotCRM
- Marketplace
- Not specified
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2ISO 27001
- Encryption
- Not specified
- Compliance
- GDPR
- Uptime SLA
- Not specified
User Management
- Custom Profiles
- Not specified
- SSO Providers
- SSO
- Data Encryption
- SSL/TLSAES-256 at rest
- MFA Supported
- Yes
Customization
- Custom Objects
- Not specified
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- No
- Coding Capability
- Not specified
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Not specified
Delivery & Infrastructure
- Deployment Type
- Cloud
- Browsers
- Not specified
- Data Centers
- Not specified
- Languages
- Not specified
Pricing & Licensing
- Contract Duration
- Not specified
- License Mix
- No
- Trial Days
- 14 days
- Currency
- Not specified
Support
- Channels
- emailphonechat
- Hours
- Not specified
- Dedicated Manager
- No
- Training
- Yes
Get Started
Pricing
Medallia offers a range of pricing plans, including a Starter plan for small businesses and a Professional plan for larger organizations. The Professional plan includes advanced features such as AI-native personalization, predictive analytics, and real-time insights, and can be customized to meet the specific needs of each organization.
Vendor
Medallia
Category
AI & Machine Learning
Status
Listed Software