Gorgias
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
The e-commerce helpdesk built for Shopify and DTC brands.
Our Take
Gorgias is purpose-built for e-commerce support with deep Shopify integration. Agents see orders, subscriptions, and customer data without switching tools. Revenue tracking shows support ROI.
Best For
- Shopify stores
- DTC e-commerce brands
- Support teams needing order context
- Growth-stage e-commerce
Consider Alternatives If
- Non-e-commerce businesses
- Very small stores
- Those not on Shopify/BigCommerce
Rating Breakdown
In-Depth Analysis
Overview
Gorgias is a helpdesk built for e-commerce, offering deep integrations with Shopify, BigCommerce, and Magento.
Ease of Use
Gorgias is straightforward for e-commerce support. The Shopify integration means immediate access to order data. Setup is quick.
Key Strengths
- Deep e-commerce integrations
- Order data in support view
- Revenue tracking from support
- Automation for common questions
- Multi-channel support
- Good for Shopify
Limitations to Consider
- E-commerce focused only
- Pricing by ticket volume
- Less suitable for general support
- Dependent on platform integrations
Pricing Analysis
Starter at $10/month (50 tickets). Basic at $60/month (300 tickets). Pro at $360/month (2000 tickets).
Final Thoughts
Gorgias is excellent for e-commerce support teams. The Shopify integration is best-in-class. Non-e-commerce should use Zendesk or Intercom.
Top-Rated Alternatives
Explore other highly-rated Customer Support options to find the best fit for your needs.
Popular Integrations
Gorgias works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Gorgias website or check our individual product pages for the most up-to-date integration information.
About Gorgias
E-commerce customer support
Key Features
Feature Availability
| Feature | Gorgias |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Starting at $10/month
Integration & API
- API Supported
- Yes
- API Auth Methods
- API Key
- API Protocols
- REST
- Native Integrations
- ShopifyBigCommerceMagentoWooCommerce
- Marketplace
- Yes
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2GDPR
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPRCCPA
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- No
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- No
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- USAEU
- Languages
- English
Pricing & Licensing
- Contract Duration
- MonthlyAnnual
- License Mix
- Yes
- Trial Days
- 7 days
- Currency
- USD
Support
- Channels
- EmailChatPhoneHelp Center
- Hours
- 24/7
- Dedicated Manager
- Yes
- Training
- Yes