Fullstory
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
The digital experience platform that captures everything for deep analysis.
Our Take
Fullstory provides comprehensive session replay and analytics for understanding user behavior. The automatic data capture means no event tagging required. Enterprise-focused with powerful insights.
Where It Fits
- Enterprise product and UX teams
- Organizations needing deep behavioral insights
- Teams wanting tagless analytics
- Companies focused on conversion optimization
Where It Falls Short
- Small teams (expensive)
- Simple analytics needs
- Privacy-sensitive applications
Rating Breakdown
In-Depth Analysis
Overview
Fullstory is a digital experience intelligence platform offering session replay, heatmaps, and analytics with automatic data capture.
Ease of Use
Fullstory is easy to install with automatic capture. Finding insights requires learning the interface. The search capabilities are powerful once mastered.
Key Strengths
- Automatic data capture (tagless)
- Comprehensive session replay
- Frustration signals detection
- Search for any interaction
- Good integrations
- Enterprise-grade
Limitations to Consider
- Expensive
- Can be overwhelming
- Privacy requires configuration
- Learning curve for full value
Pricing Analysis
Enterprise pricing. Typically $10,000+ annually.
Final Thoughts
Fullstory is powerful for enterprise teams needing deep behavioral insights. Smaller teams should consider Hotjar or LogRocket for similar capabilities at lower cost.
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Popular Integrations
Fullstory works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Fullstory website or check our individual product pages for the most up-to-date integration information.
About Fullstory
Digital experience intelligence
Key Features
Feature Availability
| Feature | Fullstory |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Contact for pricing
Integration & API
- API Supported
- Yes
- API Auth Methods
- API Key
- API Protocols
- REST
- Native Integrations
- SegmentSalesforceZendeskSlack
- Marketplace
- Yes
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2ISO 27001
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPRCCPA
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- No
- Custom Fields
- Yes
- Custom Workflows
- No
- Custom Reports
- Yes
- Custom Branding
- No
- Coding Capability
- Yes
Mobile
- Mobile App
- No
- Platforms
- Not specified
- Mobile Pricing
- N/A
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- USAEU
- Languages
- English
Pricing & Licensing
- Contract Duration
- Annual
- License Mix
- Yes
- Trial Days
- 14 days
- Currency
- USD
Support
- Channels
- EmailChatHelp Center
- Hours
- Business Hours
- Dedicated Manager
- Yes
- Training
- Yes