Front
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
The shared inbox for teams that want to collaborate on email.
Our Take
Front turns email into a collaborative workspace. Teams share inboxes, assign messages, and collaborate without forwarding. It is essential for customer-facing teams.
Where It Fits
- Customer support teams
- Sales teams managing shared inboxes
- Account management
- Teams collaborating on email
Where It Falls Short
- Individual email users
- Simple personal email
- Teams not sharing inboxes
Rating Breakdown
In-Depth Analysis
Overview
Front is a shared inbox platform that helps teams collaborate on email without forwarding and CCing. It brings team collaboration to email.
Ease of Use
Front feels familiar to email users. The collaboration features layer on top naturally. Setup requires connecting email accounts.
Key Strengths
- Shared inbox collaboration
- Assignment and ownership
- Internal comments
- Integrations with CRM
- Analytics on response times
- Rules and automation
Limitations to Consider
- Learning curve for teams
- Pricing per user adds up
- Change management needed
- Not for personal email
Pricing Analysis
Starter at $19/user/month. Growth at $59/user/month. Scale at $99/user/month.
Final Thoughts
Front transforms how teams handle email. Customer-facing teams see immediate value. Individual users or non-email-heavy teams do not need it.
Top-Rated Alternatives
Explore other highly-rated Customer Support options to find the best fit for your needs.
Popular Integrations
Front works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Front website or check our individual product pages for the most up-to-date integration information.
About Front
Collaborative inbox platform
Key Features
Feature Availability
| Feature | Front |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Starting at $19/seat/month
Integration & API
- API Supported
- Yes
- API Auth Methods
- OAuth2
- API Protocols
- REST
- Native Integrations
- SalesforceSlackJiraHubSpot
- Marketplace
- Yes
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPR
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- No
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- No
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- USA
- Languages
- English
Pricing & Licensing
- Contract Duration
- Annual
- License Mix
- Yes
- Trial Days
- Not specified
- Currency
- USD
Support
- Channels
- EmailChatPhoneHelp Center
- Hours
- Business Hours
- Dedicated Manager
- Yes
- Training
- Yes