Freshsales
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
The AI-powered CRM from Freshworks for growing sales teams.
Our Take
Freshsales is a modern CRM with AI lead scoring, built-in phone, and email. Part of the Freshworks suite, it offers good value for growing teams.
Where It Fits
- Growing sales teams
- Those wanting AI-powered CRM
- Freshworks ecosystem users
- Budget-conscious teams
Where It Falls Short
- Enterprise complexity
- Heavy customization needs
- Those outside Freshworks ecosystem
Rating Breakdown
In-Depth Analysis
Overview
Freshsales is a CRM from Freshworks featuring AI lead scoring, built-in phone and email, and integration with the Freshworks suite.
Ease of Use
Freshsales is modern and intuitive. Freddy AI provides useful insights. Setup is faster than Salesforce.
Key Strengths
- Freddy AI
- Built-in phone and email
- Modern interface
- Good value
- Freshworks integration
- Pipeline management
Limitations to Consider
- Less customizable than Salesforce
- Smaller ecosystem
- Enterprise features maturing
- Reporting less advanced
Pricing Analysis
Free for 3 users. Growth at $15/user/month. Pro at $39/user/month. Enterprise at $69/user/month.
Final Thoughts
Freshsales is excellent value for growing sales teams. Enterprise needs may require Salesforce. The AI features and pricing are compelling.
Top-Rated Alternatives
Explore other highly-rated CRM Software options to find the best fit for your needs.
Popular Integrations
Freshsales works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Freshsales website or check our individual product pages for the most up-to-date integration information.
About Freshsales
Sales CRM with built-in phone & email
Key Features
Feature Availability
| Feature | Freshsales |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Free tier available, Growth from $15/user/month
Integration & API
- API Supported
- Yes
- API Auth Methods
- API KeyOAuth2
- API Protocols
- REST
- Native Integrations
- SalesforceGoogle WorkspaceMicrosoft 365
- Marketplace
- Yes
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2ISO 27001
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPRHIPAA
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- Yes
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- No
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- USAEUIndia
- Languages
- EnglishSpanishFrenchGermanPortugueseJapanese
Pricing & Licensing
- Contract Duration
- MonthlyAnnual
- License Mix
- Yes
- Trial Days
- 15 days
- Currency
- USD
Support
- Channels
- PhoneEmailChatHelp Center
- Hours
- 24/7
- Dedicated Manager
- Yes
- Training
- Yes