Crisp
The Astronaut's Review
Expert analysis by The Software Astronaut
Astronaut's Score
The Verdict
The affordable customer messaging platform for startups and SMBs.
Our Take
Crisp offers Intercom-like features at lower price points. Live chat, chatbots, and shared inbox are included. It is popular with startups wanting messaging without Intercom costs.
Strong Fit
- Startups on a budget
- SMBs wanting customer messaging
- Teams seeking Intercom alternative
- Companies with modest support volume
Look Elsewhere If
- Enterprise with complex needs
- Very high volume
- Those needing extensive integrations
Rating Breakdown
In-Depth Analysis
Overview
Crisp is a customer messaging platform offering live chat, chatbots, and shared inbox at accessible price points.
Ease of Use
Crisp is easy to set up and use. The interface is clean and modern. Most features are intuitive.
Key Strengths
- Affordable pricing
- Live chat and chatbots
- Shared inbox
- Knowledge base included
- Good free tier
- Modern interface
Limitations to Consider
- Fewer features than Intercom
- Smaller ecosystem
- Limited automation depth
- Support response times vary
Pricing Analysis
Free for 2 users. Pro at $25/month (4 users). Unlimited at $95/month.
Final Thoughts
Crisp is excellent value for startups wanting customer messaging. For enterprise features, Intercom or Zendesk are more capable. The value is compelling.
Top-Rated Alternatives
Explore other highly-rated Customer Support options to find the best fit for your needs.
Popular Integrations
Crisp works seamlessly with these popular tools to enhance your workflow.
Note: Integration availability may vary based on your subscription plan. Visit the official Crisp website or check our individual product pages for the most up-to-date integration information.
About Crisp
All-in-one business messaging
Key Features
Feature Availability
| Feature | Crisp |
|---|---|
Cloud-Based Accessible from any device with internet | |
Mobile App Native mobile applications available | Partial |
API Access Programmatic access for integrations | Partial |
Free Trial Try before you buy | |
Free Tier Permanently free plan available | |
24/7 Support Round-the-clock customer assistance | Partial |
SSO/SAML Enterprise single sign-on | Partial |
Data Export Export your data anytime | |
Integrations Connect with other tools | |
Custom Branding White-label capabilities | Partial |
Pricing Overview
Free for 2 seats, Pro from $25/month
Integration & API
- API Supported
- Yes
- API Auth Methods
- API Key
- API Protocols
- REST
- Native Integrations
- ShopifyWooCommerceMagentoWordPress
- Marketplace
- No
- Zapier
- Yes
Security & Compliance
- Certifications
- SOC 2
- Encryption
- AES-256TLS 1.2
- Compliance
- GDPR
- Uptime SLA
- 99.9%
Customization
- Custom Objects
- No
- Custom Fields
- Yes
- Custom Workflows
- Yes
- Custom Reports
- Yes
- Custom Branding
- Yes
- Coding Capability
- No
Mobile
- Mobile App
- Yes
- Platforms
- iOSAndroid
- Mobile Pricing
- Included
Delivery & Infrastructure
- Deployment Type
- Public Cloud
- Browsers
- ChromeFirefoxSafariEdge
- Data Centers
- FranceEU
- Languages
- EnglishFrenchSpanishGermanPortuguese
Pricing & Licensing
- Contract Duration
- MonthlyAnnual
- License Mix
- Yes
- Trial Days
- 14 days
- Currency
- USDEUR
Support
- Channels
- EmailChatHelp Center
- Hours
- Business Hours
- Dedicated Manager
- No
- Training
- Yes